Hello,
Thank you for reaching out to us.
We’re sorry to hear that you’re facing issues renewing your subscription. To help you with this, please ensure that your payment method supports the following:
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- Supports subscription-based payments
- You are not using a prepaid card
- International payments are turned on
- Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead. Additionally, you can call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
If the issue persists, please send a screencast as well. You can use a tool like Loom to record the issue and share it with us.
Looking forward to helping you further.
Sources:
How To Downgrade Your Rank Math PRO Subscription » Rank Math
How To Upgrade Your Rank Math PRO Subscription » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
