Redirects won’t delete

#68163
  • Resolved Anonymous

    5 years, 1 month ago

    Rank Math free

    Whenever I try to delete a redirect, it won’t delete. When I delete the redirect, it disappears. But when I refresh the page, the redirect still appears in the list of redirects.

    I have installed Health Check and tried it with all other plugins deactivated, and it still doesn’t work.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    5 years, 1 month ago

    Rank Math business

    Hello,

    I have tried to replicate the issue but I was not able to as you can see in the screencast I added in the Sensitive Data section. Could you check if the issue is still there?

    Looking forward to help you.

    Anonymous

    5 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Specifically I created a screencast replicating the issue.

    Can you please check further? You can try deleting the exact redirects I tried to in the screencast as I don’t need these ones anymore.

    Thank you.

    • This reply was modified 5 years, 1 month ago by .
    Alberto

    5 years, 1 month ago

    Rank Math business

    Hello,

    I was able to replicate your issue with that redirection and I will forward this to the devs.

    Please, extend the temporary login a few days so we have time to check it in detail.

    Looking forward to help you.

    Anonymous

    5 years, 1 month ago

    Rank Math free

    Ok, I extended the login. Thanks.

    Pratik

    5 years, 1 month ago

    Hello,

    I see the issue on your site but I couldn’t reproduce it on my setup. Did you import these Redirection rules from any other plugin or using CSV file?

    Also, can you add your site’s FTP access in the Sensitive Data Section, so we can debug the issue by editing some plugin files?

    Looking forward to helping you.

    RankBot

    5 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Redirects won’t delete’ is closed to new replies.