Credits not showing

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We can see that the Content AI Starter subscription is active on your account.

Please follow the guide below to resolve the issue.

Can you please confirm to us if you’re seeing the correct number of credits when you log in to your rankmath.com/my-account/websites?

If you’re seeing the correct number of credits here like in the image above, then this is an issue with syncing information between rankmath.com and your website. Disconnecting and then reconnecting your account should mostly resolve this

1 . Please verify that you’re running the latest versions of the Rank Math plugins. According to the Rank Math changelog https://rankmath.com/changelog, the current versions are Rank Math PRO v3.0.49 and Rank Math Free v1.0.206.

2. Please head over to your WordPress Dashboard > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account.

https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw

3. Once done, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:

You should be seeing your correct Content AI credit and you can continue using the Content AI. If not, please let us know and we’ll be happy to investigate it further.

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

Thank you for choosing Rank Math.