Hello,
Thank you for reaching out to us and for providing the reference number for your purchase. We apologize for any inconvenience this may have caused.
To resolve this issue, please log into your Rank Math account and download Rank Math PRO from your dashboard. If you are unable to find it, it’s possible that you may have upgraded to PRO using a different email address from your intended one.
In that case, please contact our support team to merge both accounts or change the email connected to the PRO account. You can do so by navigating to the Rank Math Support Forum and opening a ticket. In the ticket, provide the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
Our support team will then locate your PRO account and change the email connected to it or merge it with your FREE account, as you requested.
We hope this helps, and please don’t hesitate to let us know if you need further assistance with anything else.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Upgrade to Rank Math PRO » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
