Content AI credits are 0

#680832
  • Resolved Anonymous
    Rank Math free

    Hello.
    I have purchased Content AI credits sometime back.
    In the RankMath website it shows 7500 credits.
    But when I check on my site it is 0

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with your Content AI credits.

    To resolve this issue, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. Once logged in, please visit the following URL to check if you can see the correct remaining credits: Rank Math Account

    If the credit count is correct on the website but not on your WordPress admin area, please disconnect and reconnect your Rank Math account by following these steps:

    1. Go to your WordPress admin area > Rank Math > Dashboard > Help.
    2. Click on “Disconnect” and then “Reconnect” your Rank Math account.

    After reconnecting your account, please head over to your Content AI and refresh the credits count so the plugin will request the updated credits from our server and display the correct one.

    I hope this helps. Please let us know if you need further assistance with anything else.

    Sources:
    How to Use Rank Math’s Content AI for SEO » Rank Math
    Content AI – Your Personal AI Assistant by Rank Math

    Anonymous
    Rank Math free

    Thanks.
    When I refreshed the count of credits was there.

    Hello,

    We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Content AI credits are 0’ is closed to new replies.