content ai is not activated, we have disconnected and conencted again - Support

Resolved Anonymous
1 year, 10 months ago

Rank Math free

content ai is not activated, we have disconnected and conencted again, still cannot use it, every setting is actiated, module is on. It was working previously on this site – https://xtremefreelance.com/

we had to disable rankmath temporarely for testing some issues, after re-activation and re-conencting content ai is not available anymore

Viewing 4 replies - 1 through 4 (of 4 total)

RankBot
1 year, 10 months ago
Hello,

Thank you for reaching out to us. We apologize for the inconvenience you are facing with Content AI on your website.

It seems that the issue might be related to the recent deactivation and reactivation of Rank Math. To resolve this, please follow these steps:
1. Head over to WordPress Dashboard → Rank Math SEO → General Settings → Content AI.
2. Scroll down and click the Refresh icon to refresh the credits, as shown in the screenshot below:
After refreshing the credits, please check if you can use Content AI without any issues.

If the problem persists, please let us know, and we will be happy to assist you further.

We appreciate your patience and understanding.

Sources:
How to Connect/Disconnect Your Website From Content AI
Rank Math General Settings
Content AI Overview » Rank Math
Anonymous
1 year, 10 months ago

Rank Math free

wp-json/rankmath/v1/an/post/undefined?_locale=user:1

Failed to load resource: the server responded with a status of 404 ()

We alsop have the above error on posts that don’t display properly, they don’t load header/footer. On other posts that display correctly there is no such error.

bad post example – https://xtremefreelance.com/free-goods-of-the-week-nov-06-2/
good post example – https://xtremefreelance.com/free-goods-of-the-week-oct-31-2/

Anonymous
1 year, 10 months ago

Rank Math free

after credit refresh content ai is working, any help with the other issue would be appreciated.

Alhan
1 year, 10 months ago

Hello,

Regarding the other issue thath you reported :

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well:

https://www.youtube.com/embed/FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Thank you.

RankBot
1 year, 9 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘content ai is not activated, we have disconnected and conencted again’ is closed to new replies.