rankmath ai not working on wordpress

#679012
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    i am subscribed to and ai subscription but rankmath ai not working on wordpress

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 10 months ago

    Hello,

    Thank you for reaching out to us. We’re sorry to hear that you’re experiencing issues with the Rank Math AI feature.

    To resolve this, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. Once you are logged in, please visit your Rank Math account page or use this URL: https://rankmath.com/my-account/websites/ to check if you can see the correct remaining credits.

    If the credit count is correct but not reflecting on your website, please disconnect and reconnect your Rank Math account by heading over to your WordPress admin area > Rank Math > Dashboard > Help. Here are the steps for reference:

    1. Disconnect your Rank Math account:
      Disconnect

    2. Reconnect your Rank Math account:
      Reconnect

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and display the correct one:
    Refresh Credits

    We hope this helps. Please let us know if you need further assistance with anything else.

    Sources:
    Content AI – Your Personal AI Assistant by Rank Math
    How to Use Rank Math’s Content AI for SEO » Rank Math

    Anonymous

    1 year, 10 months ago

    Rank Math free

    If Rank Math AI is not working on your WordPress site, you can try the following troubleshooting steps:

    Check Compatibility:
    Ensure that your WordPress version is compatible with the Rank Math AI feature. It’s always a good idea to keep your WordPress installation, themes, and plugins up to date.

    Verify Rank Math Installation:
    Confirm that Rank Math is installed correctly on your WordPress site. Go to the WordPress admin dashboard, navigate to “Plugins,” and check if Rank Math is active.

    Activate AI Feature:
    Make sure that you have activated the AI feature within the Rank Math settings. Go to “Rank Math” > “General Settings” in your WordPress dashboard and check if the AI feature is turned on. I’m also using on my site/

    API Key:
    Some features, especially those related to AI, may require an API key. Ensure that you have obtained and entered the necessary API key in the Rank Math settings.

    Clear Cache:
    If you are using a caching plugin, clear the cache to ensure that any changes or updates take effect.

    Browser Compatibility:
    Check if the issue persists across different browsers. Sometimes, browser extensions or settings can affect the functionality.

    Theme and Conflict Check:
    Switch to a default WordPress theme (like Twenty Twenty-One) temporarily and deactivate other plugins to check for conflicts. If the AI feature works with the default theme and no other plugins activated, the issue may be related to your theme or conflicting plugins.

    Contact Rank Math Support:
    If the issue persists, reach out to Rank Math support for assistance. They may be able to provide specific guidance or updates related to the AI feature.

    Remember to create a backup of your site before making significant changes, and proceed with caution to avoid any potential issues.

    Alhan

    1 year, 10 months ago

    Hello,

    Thank you @Noel Leka for the input.

    However, @Washmaster Auto Spa , could you please confrm if your issue is resolved by following RankBots suggestion ?

    If no, then please consider following the below steps.

    Please confirm if you can see the correct number of credits over here:
    http://rankmath.com/my-account/websites.

    If you can see the correct number of credits as suggested above then this is a problem with the syncing of information between your Rank Math Account and your website.

    Disconnecting and then reconnecting your account should mostly resolve this, so you can follow the steps suggested below:

    1 . Please verify that you’re running the latest versions of the Rank Math plugins? According to the Rank Math changelog https://rankmath.com/changelog.

    2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

    5 . After doing this, refresh the credits to start using Content AI. Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI scroll down and click on the refresh icon to refresh the credits.

    Here’s a screenshot for reference:

    Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘rankmath ai not working on wordpress’ is closed to new replies.