Hello,
We apologize for the inconvenience you’re experiencing with your Rank Math subscription. To resolve this issue, please navigate to the Rank Math Support Forum and open a ticket. In the Ticket Title section, enter a one-line summary of the issue, and then provide more details in the Ticket Question section.
In the Sensitive Data section, enter the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com. Once done, click the SUBMIT YOUR TICKET button.
Our support team will then locate your PRO account and change the email connected to it or merge it with your FREE account as requested.
We appreciate your understanding and patience as we work to resolve this issue for you. If you have any further questions or need assistance, feel free to reach out to our dedicated support team. We’re available 24/7 to help you.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How To Upgrade Your Rank Math PRO Subscription » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
