credits

#675817
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    Hello!

    I bought a subscription including Monthly Credits: 7500. I didn’t use an in November, but is says – You don’t have any credits left.

    What do I do wrong?

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 10 months ago

    Hello,

    We apologize for the inconvenience you are facing with your Content AI credits. It seems that there might be a misunderstanding regarding how the credits work.

    Unused words or credits in a given month will not carry over to the following month and will expire/renew at the same time. This means that any unused credits from November will not roll over to December.

    If you have any further questions or need assistance, feel free to ask.

    You can find more information about Content AI credits and plans in our knowledge base article: Content AI Credits and Plans: Everything You Need to Know

    Let us know if you need further assistance.

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    Anonymous

    1 year, 10 months ago

    Rank Math free

    Does my plan include 7500 credits each month?

    If yes, where are they? I didn’t use any in November.

    My second question – I don’t have access to Content AI now. There is a pop-up window with info about Supercharge Your Content With AI and I can’t close or remove it. How can I send the picture?

    Princess

    1 year, 10 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can confirm that you still have 7500 credits available to use.

    Please install or update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    FREE

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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