Purchase not acknowledged

Hello,

To connect your Rank Math subscription to the other domain you personally own, you can follow the steps below:

Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/

Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help

Step 3: Reconnect from the same page using the same account you used to make a purchase.

Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.