I bought Rank math

#675114
  • Resolved Anonymous
    Rank Math free

    I don’t see the subscription in my account.

    Please add it.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    We apologize for the inconvenience you’re experiencing. If you’ve purchased Rank Math PRO and it’s not reflecting in your account, please ensure that you are logged into the correct account. If you’ve used a different email address during the purchase, it’s possible that the subscription is associated with that email.

    To resolve this, please log into your Rank Math account and check if the subscription is visible. If it’s still not there, please reach out to our support team through this link so we can assist you further.

    We appreciate your understanding and patience as we work to resolve this issue for you. If you have any other questions or concerns, feel free to let us know.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How To Upgrade Your Rank Math PRO Subscription » Rank Math
    Where Is My Rank Math PRO License Key?
    How to Change or Update the Payment Method » Rank Math

    Anonymous
    Rank Math free

    Please add my sub to this account.

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account(the one with the PRO subscription) and verify it? We can also merge it with this account if you want.

    We are looking forward to assisting you further.

    Thanks.

    Anonymous
    Rank Math free

    I can’t seem to attach an image here. How am I supposed to forward it?

    Regards

    Hello,

    We need to see the order number that starts with RANKMATH23####-####-#####

    If you want to share screenshots, you can upload the using this tool and add the generated link here or you can add them in the designated Sensitive Data section.
    Sensitive Data Section

    We really look forward to helping you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    The subscription was associated with a different email address and we have merged both and the subscription now shows on this account.

    To install the PRO plugin you can follow the steps here: https://rankmath.com/kb/rank-math-pro-license-key/

    Don’t hesitate to get in touch if you have any other questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘I bought Rank math’ is closed to new replies.