Content AI not properly linked to account

#672963
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    I have bought the content AI subscripttion a couple days ago. It doesnt look like i have access yet even though i see it under “subscriptions” in my account.

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 10 months ago

    Hello,

    We apologize for the inconvenience you are facing with accessing the Content AI feature despite having purchased the subscription. It seems like there might be an issue with the linking of your subscription to your account.

    To resolve this, please click on the “Assign to Human Agent” button below so that one of our support team members can assist you further with linking your Content AI subscription to your account.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Jaideep Asrani

    1 year, 10 months ago

    Hello,

    We can check that the Content AI plan is active in your account. Please navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and disconnect & reconnect your Rank Math account.

    After that, head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Anonymous

    1 year, 10 months ago

    Rank Math free

    CLicked on Human Agent button…

    Adetayo

    1 year, 10 months ago

    Hello,

    What you are experiencing is likely with the syncing of information between rankmath.com and your website. Disconnecting and then reconnecting your account should mostly resolve this.

    Can you confirm if you have followed the guide shared by my colleague here: https://support.rankmath.com/ticket/content-ai-not-properly-linked-to-account/?view=all#post-673781

    This should help you resolve the issue. You can also refer to the steps from this guideline and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    I hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Anonymous

    1 year, 10 months ago

    Rank Math free

    Didnt work.. can you look into it please.

    Adetayo

    1 year, 10 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Content AI not properly linked to account’ is closed to new replies.