Content AI Subscription

#672738
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    Invoice: RANKMATH231113-9809-63380

    I just purchased ContentAI from your website, but it is not showing up as activated on my website. I have disconnected my account and reconnected my account.

    When I go to RankMath>ContentAI I am seeing a diffused page with a purchase offer for the feature. I have also flushed my cache several times.

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 10 months ago

    Hello,

    Thank you for reaching out to us, and we apologize for the inconvenience you are experiencing with your Content AI subscription.

    To resolve this issue, please ensure that you are logged in to the correct account that you used to purchase the Content AI subscription. Once logged in, please navigate to Rank Math > Account > Websites or visit this URL: https://rankmath.com/my-account/websites/.

    Check if you can see the correct remaining credits. If the credit count is correct but not displaying on your website, please disconnect and reconnect your Rank Math account by heading over to your WordPress admin area > Rank Math > Dashboard > Help. Here are the steps to disconnect and reconnect your Rank Math account:

    1. Click on “Disconnect Account” as shown in this screenshot:
      Disconnect Account

    2. After disconnecting, click on “Connect Now” as shown in this screenshot:
      Connect Now

    After reconnecting your Rank Math account, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and display the correct count. Here’s a screenshot for reference:
    Refresh Credits

    We hope this resolves the issue. Please let us know if you need further assistance.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math
    Content AI – Your Personal AI Assistant by Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Content AI Subscription’ is closed to new replies.