import&export

#66993
  • Resolved Anonymous

    5 years, 1 month ago

    Rank Math free

    Hello,

    Settings could not be imported: Sorry, this file type is not permitted for security reasons.

    Please check the screenshot:
    https://prnt.sc/tc0o0d

    This happens when I import setting across / between two different domain site, and two question please:

    1# Where should I set to allow import please?
    2# I know there is a check box to exclude or including Titles & Metas setting, but if I include it, all of setting including the setting and data under [Tile & Meta] will be imported too please? I mean the setting of domain, and Format Archive Descriptions\Single Media Description\Google Search Console , please check the screenshot to understand what I mean:https://prnt.sc/tc0s7w

    Thanks and have nice day.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Here is our guide on import/export with Rank math: https://rankmath.com/kb/import-export-settings/.

    If you are facing issues even after following the guide, ​​​​we might need to take a closer look at the settings. Please record & share a screencast using https://www.loom.com and edit the first post on this ticket to include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years, 1 month ago

    Rank Math free

    Thanks for the information. It really helped me!

    Uzair

    5 years, 1 month ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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