Hello,
Thank you for reaching out to us. We’re sorry to hear that you’re experiencing issues with your PayPal payment for the purchase of Rank Math PRO.
Please ensure that your PayPal account is set up to make international payments and that it supports payments in USD. Additionally, check if your PayPal account is linked to a credit card or bank account that allows subscription-based payments.
If the issue persists, please try using a credit card instead of PayPal. You can also contact PayPal to understand why the payment is being declined and request them to approve it from their end.
If you continue to experience difficulties, please provide us with a screencast of the issue using a tool like Loom so that we can further assist you.
We hope this helps resolve the issue. If you need further assistance, feel free to contact our dedicated support team.
Looking forward to helping you.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Rank Math Refund Policy » Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
