Hello,
I apologize for the inconvenience you’re experiencing with your Rank Math Pro subscription. I understand that you recently purchased Rank Math Pro, but it’s not showing as activated on your account and it says you have no subscription when you log in.
To resolve this issue, please follow these steps:
- Log into your Rank Math account by visiting Rank Math Account Login.
- Once logged in, go to the “Subscriptions” section in the left sidebar.
- Check if your Rank Math Pro subscription is listed there and if it shows as active.
If you’re still unable to see your Rank Math Pro subscription or it shows as inactive, please reply to this ticket with the following information:
- Your Order Reference: RANKMATH231108-4311-54206
- The email address associated with your Rank Math Pro subscription
Our support team will investigate the issue further and assist you in activating your Rank Math Pro subscription. Thank you for your patience, and we apologize for any inconvenience caused.
If you have any other questions or need further assistance, please don’t hesitate to ask. We’re here to help!
Best regards,
Rank Math Support
Sources:
Where Is My Rank Math PRO License Key?
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math
Hello,
Thank you for contacting Rank Math support. We are sorry for any inconvenience this may have caused.
I can see the PRO badge already showing next to your account. That refers that your account was already upgraded.
The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need the two to be installed and activated together so the PRO version will work.
We have a detailed article on how to upgrade your account to PRO on your WordPress website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
You can follow our guide here to learn how to set up and start using Rank Math PRO https://rankmath.com/kb/how-to-setup/
We hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
