Hello,
I apologize for the issue you’re facing with Rank Math. From the screenshots you provided, it appears that after saving your permalink as a draft, the snippet, focus keyword, and other contents are no longer green.
This could be due to a temporary glitch or a conflict with another plugin or theme. To troubleshoot this issue, I recommend following these steps:
- Disable all other plugins except Rank Math and switch to a default WordPress theme like Twenty Twenty-One.
- Save your permalink again and check if the issue persists. If everything remains green, it indicates that there might be a conflict with one of the plugins or your theme.
- Enable your plugins and theme one by one, saving the permalink after each activation, to identify which one is causing the issue. If the problem reoccurs after activating a specific plugin or theme, you’ll know that it’s the source of the conflict.
- Once you’ve identified the conflicting plugin or theme, you can reach out to its support team for further assistance or consider finding an alternative solution.
If the issue persists even after following these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for your understanding.
Best regards,
Rank Math Support
Sources:
Score 100/100 With Rank Math Post Tests » Rank Math
WordPress Permalink Structure & Changing Individual URLs » Rank Math
What Is a Slug in WordPress? » Rank Math
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please confirm if the changes you have made are saving properly?
If not, then please check if you are using a Firewall as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
Let us know how this goes.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
See into this sensitive data and kindly solve it from your end
Hello,
The user you have created for us has very limited access. Please share admin-level access so we can check and fix the issue on your site.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.