Wrongly Charged…

Hello,

Thank you for reaching out to us, and we apologize for any inconvenience caused by the incorrect charge.

To resolve this issue, please provide us with the following details:

1. Your Rank Math account email address.
2. The date and amount of the incorrect charge.
3. Any additional information or screenshots that can help us investigate the issue.

Once we have this information, we will escalate the matter to our billing team for further investigation and take the necessary steps to rectify the situation.

We appreciate your patience and understanding. If you have any other questions or concerns, please feel free to let us know.

Thank you.

P.S. If you have any screenshots or transaction details related to the incorrect charge, please attach them to your reply.

Sources:
How To Upgrade Your Rank Math PRO Subscription » Rank Math

Hello,

Thank you for contacting the support and sorry for the confusion.

Rank Math PRO (all license types) comes with a FREE 15-day Content AI Trial. This is mentioned on the pricing page as well:

We also send out an email reminder three (3) days before the actual charge so that users can cancel the trial. We also mentioned this in our FAQs.

You can cancel the Trial at any time using this link:
https://rankmath.com/my-account/subscriptions/?tab=cai-subscription

→ Here is a guide on how to cancel your Content AI Trial

With that being said, we have initiated a refund on your Content AI subscription as requested. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

We are continuously improving our products, so we request you to check back to see if we might have something relevant to your needs.

Also, we noticed that you are using two accounts, to avoid any confusion in the future, would you like to merge these two accounts?

If so, please tell us the preferred email address and we will do the needful.

We really look forward to helping you.