I purchased plugin but show how it is not working

Hello,

Thank you for reaching out to us and I apologize for the inconvenience you are experiencing with generating content using AI.

Based on the screenshot you provided, it seems that you are trying to generate content using the Content AI Editor. However, it appears that the “Generate” button is not visible or not functioning properly.

To resolve this issue, please try the following steps:

1. Make sure you have installed and activated the latest version of the Rank Math plugin on your WordPress website.

2. Clear your browser cache and cookies to ensure that you are loading the latest version of the plugin.

3. Disable any conflicting plugins or themes that may be interfering with the functionality of Rank Math.

4. If the issue persists, please try accessing the Content AI Editor using a different browser or device to see if the problem is specific to your current setup.

If none of these steps resolve the issue, I recommend replying to your existing ticket and providing the screenshot you shared with us. Our support team will investigate further and provide you with a solution.

I apologize for any inconvenience caused, and we appreciate your patience while we work to resolve this issue for you.

Please let me know if there is anything else I can assist you with.

Sources:
How to Become a Content Editor Power User » Rank Math
Content AI Overview » Rank Math

Hello,

We can confirm that you still have credits in your account.

Assuming that the PRO version is already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We’re sorry for the confusion earlier. We’ve refreshed the credits on your website from Rank Math > General Settings > Content AI and now it is working properly without any issues:

Hope that helps and please don’t hesitate to let us know if you have any other questions.
 
Thank you.

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.