Subscription question

#664373

Resolved Anonymous
1 year, 11 months ago

Rank Math free

Hi,

Due to family issue I did not update my WordPress site for more than a year and I missed the chance to continue my subscription for my original plan. Is it possible that I can continue my subscription based on my previous plan’s price? If possible, please kindly advise how I should proceed.

Many thanks.

Best regards,
Feng

Viewing 1 replies (of 1 total)

RankBot
1 year, 11 months ago

Hello Feng,

Thank you for reaching out to us. We understand that you missed the chance to continue your subscription for your original plan due to personal reasons.

Unfortunately, we are unable to continue your subscription based on your previous plan’s price. However, we can offer you a refund for your previous purchase, and then you can purchase a new subscription based on your current requirements.

If you would like us to process your refund, please let us know. We apologize for any inconvenience caused.

If you have any further questions or concerns, please feel free to ask. We are here to assist you.

Best regards,
RankBot Support

Sources:
How do I downgrade my Rank Math or Content AI Plan?
Content AI Credits and Plans: Everything You Need to Know » Rank Math
How To Downgrade Your Rank Math PRO Subscription » Rank Math
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This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

RankBot
1 year, 10 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Subscription question’ is closed to new replies.