I think the key is registered to our old dev.
Update Plugin
Downloading update from https://rankmath.com/download/510590/seo-by-rank-math-pro.zip?username=rafalrabczuk&api_key=761f3946ad71ad53b5e25d4cb9cb530e…
Unpacking the update…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Meanwhile, this error is usually due to trying to update the Rank Math PRO plugin while connected to a free account. Please follow this guide to fix the issue by connecting to your PRO account:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Let us know how this goes.
Thank you.
Hi
I do not have access to the account email as this was an email for the original web developer who is no longer working with us here at Bedstar, so I cannot verify the FastSpring recipient emails.
Do I now need to open up another account for the Pro version?
Also if I do this would I lose my current rank math pro settings?
Thank you in advice for your support.
Antony
Hello,
You may need to reach out to the web developer for this email.
If you are able to get this, for your convenience, we can merge the two accounts into one and transfer all your settings, data, and subscriptions. This way, you can manage everything from a single dashboard and avoid any confusion or duplication.
However, if you are unable to reach the developer, you can go ahead to purchase a new subscription with this account and re-connect your account to the account.
Your current rank math settings will not be affected.
We hope this helps you and we appreciate your cooperation.
Hi Adetayo,
I have decided to purchase the Pro version of the plugin. I cannot find a way of attaching the receipt of payment to this ticket.
So, I have pasted the details below:
Order ID: RANKMATH231107-6402-24259
Order Created: November 07, 2023
Paid In Full: November 07, 2023
Purchaser
Antony Colton
Bedstar Ltd
United Kingdom
Product Support
https://rankmath.com/
s******@r***********
Seller
FastSpring
801 Garden Street
Suite 201
Santa Barbara, CA 93101
US
questionacharge.com
VAT Number: 375-3691-65
Description Quantity VAT Amount
Content AI Starter
Billed yearly. Trial Until 11/21/23
1 US$0.00 US$0.00
Rank Math PRO
Billed yearly. Next Billing Date On 11/6/24
1 US$13.80 US$79.00
Discount
–
US$10.00
Subtotal US$69.00
VAT (20%) US$13.80
Total US$82.80
Invoice ID: IVCVSEPLSLNZAZZH3LHHUORNHGEY
I have registered this using my company email address, also used as the admin address for the WordPress blog website.
Can you remove the registration details from the current version of the Pro plugin we currently have, please, and re-register it?
I do not want to lose any settings which we currently have.
Thanks in advance
Antony Colton
http://www.bedstar.co.uk
Hello again,
We can see the Rank Math PRO badge is already showing next to your account. Which means the subscription is already activated. You can check the subscription information here: https://rankmath.com/my-account/subscriptions/.
All you need to do now is to disconnect the website from the current Rank Math account and reconnect to your Rank Math account. It is a simple process that takes only 20 seconds and we have a guide you can follow here: https://rankmath.com/kb/how-to-connect-or-disconnect-rank-math/
Ensure that you are logged in to your Rank Math account when doing this.
This process does not affect the Rank Math settings of your website.
If you need further assistance, please don’t hesitate to contact us.
Thank you.
Thank you.
