Hello, I apologize for the inconvenience you’re experiencing. I’d be happy to assist you with the setup of Rank Math on your WordPress site. Could you please provide me with more details about the specific issue you’re facing? This will help me provide you with the most accurate solution. Thank you!
Sources:
The #1 WordPress SEO Plugin in 2023 – Rank Math
How to Upgrade to Rank Math PRO » Rank Math
🎃 Halloween Sale – Get 2x Benefits During Halloween Sale
Installing Rank Math on a Multisite Environment » Rank Math
thansk for getting back to me, yes i downloded the pro version and uploded in plugin wordpress but i will see the same free version. i dont know why to move forward. can you please help?
Hello,
Thank you for your patience.
You mentioned you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
You can include those in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
You have purchased a Content AI plan, not a PRO subscription. Content AI is a different product than Rank Math PRO, and you can learn more about it here: https://rankmath.com/kb/how-to-use-content-ai/
If you don’t want to use Content AI and switch to Rank Math PRO, let us know and we will refund your Content AI plan so you can purchase Rank Math PRO.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
