Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the affected URL so we can check it as well?
Also, are you using a page builder on your site? If so, please share the name of the builder.
Looking forward to helping you.
Thank you.
Hello,
Yes, I use WordPress for my website and the Gutenberg Block Editor that comes with it. However, I have been using the Gutenberg Block Editor with RankMath for a few years now and never had this problem and I have not changed the way I write posts.
My website: https://backpackingman.com/
Thanks.
Hello,
Thank you for sharing the URL of your site.
Could you please confirm if you’re using the plugin named “Otter – Page Builder Blocks & Extensions for Gutenberg” on your site?
If so, we have discovered that it is causing the issue here, and some users already have experienced it, where rolling back to the previous version of their plugin fixed it.
In this case, kindly contact the support folks from that plugin and ask if they have encountered this issue already as they may have a solution for it.
Our plugin relies on the Content Analysis API and if there’s a third-party custom block that is used for the content, our plugin will not be able to read this.
You may also share this API documentation with them to ensure full compatibility with Rank Math.
Hope that helps.
Hi,
Thanks for that, it worked. I never had a problem with Otter – Page Builder Blocks & Extensions for Gutenberg since I have used it for the past few years alongside RankMath. There was an update 2 weeks ago of the plugin and that is where the problem with RankMath started.
I have rolled back to the previous version of Otter and RankMath is fine now.
Thanks.
Hello,
We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
