Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Can you please share your sitemap URL with us so that we can have a look a this for you.
Looking forward to hearing from you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We can see that you are referring to the video sitemap.
Unfortunately, you may not be able to use the video sitemap feature. Please note that the video sitemap is only available to PRO users.
However, it is likely you currently have the PRO subscription, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account?
I hope this clarifies your issue. If you have any questions or need more help, please let me know.
Thank you for choosing Rank Math!
Hello,
Thanks again for your help, the email address i was using to to purchase is [moved to sensitive data section].
Hello,
Thank you for sharing the email address of your PRO account.
Upon checking your account, the PRO subscription expired last month so you won’t be able to connect and activate some of the PRO features.
If you wish to continue with your PRO subscription, your may purchase another plan here: https://rankmath.com/offer/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
