This applies to 2 different cards and PayPal. All 3 methods that I’ve tried have had the same issue.
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Could you please confirm which country you are in when processing the payment?
Meanwhile, when attempting to purchase our subscription, please ensure that the country shown in the top right corner of your screen is referred to your actual location.
If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Let us know how this goes.
Thank you.
I am processing it in Australia which is also correct on the top right of the screen.
I’m not using a Proxy or VPN.
I have tried 2 different cards from different banks which I have used for USD transactions before.
I have also tried PayPal which comes up with the same error.
I have tried Chrome and Safari.
Seems a bit odd to have that same message doesn’t matter what option I choose.
Thanks,
Tim
Hello,
Thank you for your patience.
Could you please share the last 4 digits of your card along with the first and last name you used while trying to make the purchase so we can check our system?
You can share them in the sensitive data section so no one else but our team can see it.
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We are really sorry but your account is getting flagged. That is why the payment is not going through.
As much as we would like to help, there is no much we can do in this case.
Please try again in a couple of days and in the meantime, you can keep using our free version.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
