Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
1. Rank Math does not have any option to manage/modify your sidebar. Usually, those are controlled by your theme provider.
However, can you please take a screenshot of the section you are referring to so we can confirm that? You can upload screenshots using this tool and add the link here.
2. Please ensure that you have already enabled the Author archives in Rank Math > Titles & Meta > Authors, and also set its robots to index
https://rankmath.com/kb/titles-and-meta/#author-robots-meta
Looking forward to helping you.
Thank you.
Hello,
Sorry for the late response, but I’ve uploaded two screenshots to imgur as you’ve requested, one being the sidebar that we’d like to be able to change the wording of in the post edit screen and the second being the titles and meta authors settings page where I believe the settings are set properly. We still aren’t seeing authors in the sitemap however.
Thank you!
Hello,
Thank you for your patience.
1. The Rank Math SEO Metabox is completely written in ReactJS which is JavaScript framework. The normal translations won’t apply here and need to go through the WordPress translation project via .po and .mo files.
Those are translations for JavaScript files and they are updated differently and require that you have the data updated in the WordPress translation project here: https://translate.wordpress.org/projects/wp-plugins/seo-by-rank-math/
2. Could you please share the affected author URL that is not getting included in your sitemap? You can add it in the sensitive data section.
Meanwhile, you can check this guide for the common reason why a URL is not getting included in the sitemaps:
https://rankmath.com/kb/url-not-in-sitemap/
Looking forward to helping you.
Hello,
We aren’t having issues with any specific user but rather there is not a specific sitemap FOR authors vs including just inline with articles that we can find.
Hello,
In this case, please follow the steps to flush the sitemap cache (if not yet):
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I tried clearing the cache following the instructions you provided, but it didn’t seem to work so I’ve updated the sensitive data as requested to include a login for our dev site where we are testing the plugin. As for the FTP login, we are currently using wpvip and they do not give FTP access, so I am unable to provide that information.
Thank you.
Hello,
We apologize for the late response. I have now escalated this and we are currently investigating the issue with your author-sitemap.xml. We will let you know when we have an update.
Thank you for your patience and cooperation
Hello,
We’re trying to troubleshoot the issue but can’t install some plugins (two), could you please install these two plugins so we can continue to find the source of the issue;
- https://wordpress.org/plugins/wp-file-manager/
- https://wordpress.org/plugins/laravel-dd/
We really look forward to having this issue resolved.
Thank you
Hello,
I’ve installed the laravel DD plugin like requested, but I believe the wp filemanager plugin will not work due to the limitations on the file system access in WPVIP: https://docs.wpvip.com/technical-references/plugin-incompatibilities/ . Would giving you access to our github repo work instead?
Thank you.
Hello,
Yes, access to github will work as well, plus the database file on staging site, so we can have the same data and configurations.
I have added my Github username in the sensitive data area.
Thank you.
Hello, your account should have access to our repo now. If you need anything else, please let us know, thank you.
Hello,
We run the setup and two more things are missing;
* From this step at https://github.com/hercampusmedia/hercampus-wpvip#setup-the-development-environment, the Wiki link is not accessible, and
* For 8. Pull down a copy of the database at https://github.com/hercampusmedia/hercampus-wpvip/wiki/WPVIP-Local-Development-Environment-Setup, you may require to grant access to VIP dashboard as well.
Please update those and leave us a message with the details.
Thank you
Hello,
Sorry for the delay, I’ve updated the sensitive data to include a google drive link to a backup of the database which you can use. My boss did want me to make sure you deleted the database once finished, just in case.
Also that wiki link is outdated as of our move to wpvip so shouldn’t be necessary to your setup.
Thank you.
Hello,
We apologize for the unexpected delay. We got information from our dev team that they have identified the issue and they are currently working on a fix for it.
We will notify you when an update is available—either beta or the stable version.
You can also keep a close eye on our changelog here: https://rankmath.com/changelog
In the meantime, if you have any other questions or require any further assistance don’t hesitate to open a new ticket.
Thank you.
Hello, it’s been nearly 2 weeks, and we were wondering if there’s been any further progress on fixing this issue?
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
