“This block has encountered an error and cannot be previewed.” TOC

#656229
  • Resolved Anonymous

    1 year, 11 months ago

    Rank Math free

    After using RankMath for months (love it), I just decided to try TOC component. After inserting TOC, I decided to remove it. Then now in my posts and pages, my blocks (paragraph, heading) will show up as “This block has encountered an error and cannot be previewed.” error in the editor. I tried deactivating the rank math plugin, then the error is gone.

    Once I activate it again, then it is back. Now this problem happens regardless if I insert the Table of Content or not. I run through the Healthcheck process, the conflict is caused by RankMath vs my Neve theme. As long as the plugin is active, then this will happen.
    However, this really happens after I tried using RankMath TOC, so I hope Rank Math can solve this.

    I am on WP 6.3.2 and the free Neve theme.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Adetayo

    1 year, 11 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Ok, I just changed my post editor from visual mode to code editor (as I want to make some changes), then when I switched to back to visual mode, it seems like the error is gone. I tested a few things (edit existing article, add new article, insert TOC again) – somehow the issue seems to be gone. What a timely incident. I guess we can close this case now.

    Great

    1 year, 11 months ago

    Hello,

    We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘“This block has encountered an error and cannot be previewed.” TOC’ is closed to new replies.