Hello
Thanks for contacting us Rank Math support.
It seems like you purchased the plugin with some other email address.
The account you are using to contact us now is not a Premium account.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account?
If you are using this account on your site, then that must be the reason you are facing the issue.
Please connect your Premium account to your site and try to update the plugin again.
Hope that’ll fix the issue for you.
Thank you.
Hi
Your right,i didnt have the license renewed. Now I have bought Ai credits but I used a different email address when doing so. PLease check my ticket I opened 5 days ago. No one is replying.
Hello,
We apologize for the long delay in replying to your other ticket, the ticket seems to have been stuck in our drafts section for some reason.
We have posted a reply and your content AI subscription is now available on this account you opened this ticket with.
You stated you purchased a PRO subscription. Kindly search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate and reconcile your account.
Looking forward to helping you.
the pro subscriptionhas expired, andits not updating to the newer version.I guess this is normal?
Hello,
Yes, you may need to connect your website to your Rank Math account with an active PRO subscription to update the plugin.
Once you have repurchased the subscription, you can update the PRO plugin and use the PRO features as well.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
