Hello,
Thank you for contacting the support.
The rest of the amount above the price displayed on our website is added as a tax.
We do not have any control over that as that is charged by your government.
You can read more about the same here:
https://rankmath.com/kb/why-does-rank-math-charge-vat-and-gst/
If you have a valid tax ID (VAT, GST, etc.), then please get in touch with FastSpring (our payment processor) to get a refund on your taxes:
https://fastspring.com/question-a-charge/#vat-tax-questions ( Request Tax or VAT Refund )
s******@f*************
Hope that helps.
Dear Princess,
thank you for your answer.
What I need is our VAT (tax) number in our invoice not a refund.
The VAT number needs to be visible in our invoice.
Thank you and regards,
Paolo
Hello,
Thank you for your patience.
In that case, you may continue to purchase the plugin.
Once done, please get in touch with our payment provider, FastSpring, and they will assist you in modifying the invoice to show the VAT.
You can use the following contact form:
https://fastspring.com/consumer-support-form/tax-vat-gst/
Here’s a guide you can follow as well:
https://rankmath.com/kb/manage-invoices/
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
