Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Can you please confirm if you are referring to this ticket?
The filter code is posted here and you can use that code on your site. You may refer to this guide on how to add filters to your website: https://rankmath.com/kb/wordpress-hooks-actions-filters/
If the code doesn’t work anymore, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
could you please login my wordpress to do that? You can find the wordpress login information in the sensitive data, I already install WP Files plugin in it, I don’t think you need FTP.
I remember that you added the hooks/filter in my “Installed Plugin” of “函数代码模块化”, you may try to add in it also. Thanks!
Hello,
Sorry for the unexpected delay and any inconvenience caused due to that.
It seems like you removed the URLs of the affected pages while including the login details in the sensitive data section. Please share the URLs again so we can check and fix the issue on your site.
Looking forward to helping you.
Dear
You can find the login details in the sensitive data. Pls solve as soon as possible
Hello,
We have the login details, but we need the URLs of the pages where our plugin is not able to add the meta tags. Please share the URLs of those pages so we can assist you further.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Yes, sorry pls see the two pages which don’t have meta tags in the sensitive data, thanks
Hello,
Sorry for the delay and any inconvenience that might have been caused due to that.
The correct URL of the page on your site is https://www.lisungroup.com/standards/iec-international-electrotechnical-commission.html, not https://www.lisungroup.com/standards/iec-international-electrotechnical-commission/
If you visit https://www.lisungroup.com/standards/iec-international-electrotechnical-commission.html, all the meta tags are present.
The other page is a taxonomy of Applications CPT, the only taxonomy where the meta tags are not being applied. Can you please confirm if the taxonomy has been created differently from the other taxonomies of your site or if you have added any filter to add meta tags to the taxonomies?
Looking forward to helping you.
Hello,
Thank you so much for pointing out the source code of custom taxonomy. This helped us conclude the situation but unfortunately, we can’t provide support for custom taxonomy at the moment.
We have taken this as a feature request from you. If this is something our developers will be including in future updates, we will let you know.
In the meantime, please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
