I fear I have payed for something I cant use

#654480
  • Resolved Anonymous

    1 year, 11 months ago

    Rank Math free

    Hi RM Support team.
    I paid for a pro version in January: [moved to sensitive data section – 1]
    My username is bluesheaven. The website, http://www.bluesheaven.dk is hosted by a company, and I have no access to the plugin module. I think RankMath was installed earlier, but they took it off because of a double error with Google. What will you suggest I do?? I have downloaded the Pro version again and will talk to them tomorrow, but they most likely suggest I use Google.

    I get emails from you on both [2] and [3], and that’s strange to me, too.

    I appreciate any help you can provide.
    Peter Astrup

Viewing 1 replies (of 1 total)
  • Jeremy

    1 year, 11 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can confirm that your website is connected to the correct account that has the PRO subscription.

    Can you please share the specific issues you are experiencing when connecting Rank Math to your Google service? Please share the error you see from your end or any sort of screenshots.

    To make sure that everything works correctly please go through this article to set up the Analytics module: https://rankmath.com/kb/install-google-analytics/

    If however, you are having challenges with this, then follow the steps below to fix it.

    1. Check to make sure that you have verified Google Search Console, if not, follow this guide: https://rankmath.com/kb/google-site-verification/

    2. Please make sure that you are not connecting to Google Search Console via a domain property but rather a URL prefix and that you have verified the correct version of your website on the Google Search Console (HTTP or HTTPS, www or non-www).

    3. Then remove Rank Math’s access from Google Please remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

    4. Reconnect the Google account again to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again:
    Rank Math support

    Kindly check all necessary checkboxes to allow Rank Math to access some of the Google Services. Please check my screenshot below for reference.
    Rank Math support

    We hope this resolves the issue for you.

    If you still face any problems or have any questions, please let us know. We’re always here to help.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘I fear I have payed for something I cant use’ is closed to new replies.