410 redirects do not create successfully

#654380
  • Resolved Anonymous

    1 year, 11 months ago

    Rank Math free

    Hi,

    when i try to create a 410 redirect i get sent to an error page with the following message:
    ErrorException (E_WARNING)
    Undefined array key “url_to”

    …/htdocs/content/plugins/seo-by-rank-math/includes/modules/redirections/class-redirection.php216

    If i populate the destination field before selecting 410 it creates successfully but then the redirect does not work.

    Any advice?

    Nathan Williams.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Great

    1 year, 11 months ago

    Hello,

    Thank you for contacting Rank Math support and we apologize for the inconvenience.

    Can you please share a screenshot of the 410 rule in question? Can you also clarify what you mean by “it does not work”, what exactly isn’t working correctly, can you describe the issue with a little more detail. You can share images with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here.

    Thank you for your patience and cooperation

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    1 year, 11 months ago

    Hello,

    Thank you for your patience.

    For troubleshooting, please remove the slash on the source URL. It should be 

    Source URL: test123

    And for the redirection to the homepage, please put your whole domain website URL in the destination URL.

    Let us know how this goes.

    Thank you.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Hi,

    I have done what you suggested,
    it created the 410 redirect and even records hits but when i paste the url into the
    browser it is recorded as a 404:
    https://imgur.com/sns1IwO

    Reinelle

    1 year, 11 months ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘410 redirects do not create successfully’ is closed to new replies.