It does not save the titles of the entries or pages

#654023
  • Resolved Anonymous

    1 year, 11 months ago

    Rank Math free

    Hello in general settings it does not save the titles that I want to put and the %sep% does not work, on other websites I have it without problem

    For example

    ➛ %title% ➤ %sitename%

Viewing 9 replies - 1 through 9 (of 9 total)
  • Reinelle

    1 year, 11 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    For troubleshooting, please get in touch with your web host and ensure that the ModSecurity (ModSec) is disabled or they are not blocking any process of the plugin.

    You can also ask them to whitelist Rank Math’s routes for saving:

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/saveModule

    Let us know how this goes.

    Thank you.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Hello, this is what they tell me from the server:

    I have reproduced the problem from my side, but I have not yet been able to find any server records related to the problem.

    Usually, if a problem occurs in an application and this is due to a server limitation or a security filter, a record will be left for that event.

    However, in this situation we do not have any record of errors related to the problem. The records that are kept on our side are of the requests related to saving made from the application to the server and the requests received 200 OK Status.

    I have also followed the processes generated when it is saved but I have not noticed anything out of the ordinary. In addition, the application’s response after the modification says that the operation has been completed:

    Page: rank-math-options-titles

    Settings-updated: true

    Finally, according to my checks, a request had not been made to the following endpoints every time I tried to save the title:

    /wp-json/rankmath/v1/updateMeta

    /wp-json/rankmath/v1/saveModule

    Unfortunately, I have not been able to find anything from our side that can solve the problem and please contact the support team of the plugin and tell them that nothing from our side is preventing it from being saved in the application.

    Most likely, the application cannot correctly interpret special characters, such as ➤, so the new title is not saved in the database. But this should be reviewed by the plugin support team or a professional developer.

    I have created a username and password in case you want to try:

    Regards,

    Ike

    1 year, 11 months ago

    Hello,

    We were able to make changes and save Rank Math settings on your site successfully. The arrow type you tried to use as a separator may not be admissible at the moment. we, however, tried this ⇒ and it worked fine.

    Your login credentials have been moved to the sensitive data section for security reasons.

    We hope this helps. Please let us know if you have further questions or concerns.

    Thank you.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Hello

    Okay, I’ll use other symbols but I have other websites with those symbols and it saves them correctly

    Thanks a lot

    Great

    1 year, 11 months ago

    Hello,

    We are glad this is working fine now. We’re just following up with you to see if you have any other questions or concerns that we can assist you with. Or, if your issue has been resolved, please let us know so we can mark this ticket as closed.

    We appreciate your patience and cooperation throughout this process. Your feedback is valuable to us and helps us improve our service.

    Thank you for choosing Rank Math.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Look at what happens is that it doesn’t let me enter special characters in the %sep% within your plugin,

    In global meta / separator character

    Thank you

    Great

    1 year, 11 months ago

    Hello,

    We are trying to investigate this further but it looks like the login you shared is no longer working.

    You didn’t mention your website URL. We were attempting to log in to https://theyogatherapyinstitute.org/, please confirm that this is the correct URL.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Try it now

    s*********@s************
    $Siteground%

    Regard!

    Great

    1 year, 11 months ago

    Hello,

    We have investigated this extensively on multiple sites and we were unable to replicate this issue. Since this issue is local to your site, we’d suggest you isolate Rank Math to see if it would work, i.e. uninstall all plugins except Rank Math and switch to a WordPress default theme, then try changing the separator character again to see if it works.

    Here’s what you need to do:

    Thank you for your patience and cooperation. Looking forward to hearing back from you.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘It does not save the titles of the entries or pages’ is closed to new replies.