Hello,
Thank you for contacting Rank Math support and we apologize for the inconvenience.
Please try clearing your Rank Math transient and try again. You can do this from Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients
Thank you for your patience and cooperation
Hi, Thank you, we will try! 🙂
Hi, we tried this right now, it didn’t work. We removed transients, and then it still doesn’t save.
Hello,
To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Hello, we are uncomfortable giving access to the website.
What else could we do to help solve the issue?
Thank you!
Hello,
In this case, since you aren’t able to share your website admin for us to troubleshoot further, are you able to create a staging website on your end?
If you can, please create one, reproduce the error there, and share the login access here, this will allow us to deeply investigate the issue and resolve it permanently without worrying about touching your live website.
You may also follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
We really look forward to hearing back from you.
Thank you.
Hello,
In addition to the above, can you also confirm if you’re able to save your other Rank Math settings? If yes then please follow the steps here: https://rankmath.com/kb/settings-not-saved/
Thank you for your patience and cooperation
Hi, Thank you for the replies. I sent to the team the messages from you.
Many thanks for your help!
Hello,
Sure, let us know how this goes.
Meanwhile, you haven’t mentioned above about saving the changes once disabling the Frontend Stats Bar.
If you haven’t tried that yet, here’s a screencast where you should save the changes after disabling the option: https://i.rankmath.com/v/iYS0fc
Looking forward to helping you.
Thank you.
Hello, we identified the issue: on the Settings => Analytics tab there was an issue with connecting to the Google Account.
Due to this issue, the plugin didn’t save the setting to disable the frontend bar.
Once we connected a Google account, we were able to save the setting.
Thanks for the time invested in this.
Enjoy the weekend!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
