Hello,
Thank you for reaching out to us.
We regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.
We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.
We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.
If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.
Thank you for your understanding.
Hello Princess
Thank you for your complete explanation.
Yes, unfortunately, you made a mistake.
How can I prove that you made a mistake? I should tell you my phone number for sending a verification code. Am I correct?
Or does this problem have other solutions?
I’m currently in Chicago, Illinois.
Regurads
Sajjad
Hello,
We have reviewed your account and would like to inform you that your account has been banned due to a login from a sanctioned country.
We will unban your account without requiring any further documentation. However, we recommend that you change your password as a precautionary measure, particularly if you are unsure who may have attempted to access your account from a sanctioned country.
Please note that if you attempt to log in from a sanctioned country again, your account will be banned once more and we will be unable to unban it. We appreciate your understanding in this matter and look forward to your continued use of our services.
If you have any further questions or concerns, please do not hesitate to contact us.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
