Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
VAT information is controlled by our payment provider and only they can make adjustments to this data.
Please get in touch with them via this form to get assistance in changing the data of the invoice: https://fastspring.com/consumer-support-form/
Or via this email address: s******@f*************
Don’t hesitate to get in touch if you have any other questions.
Hi, I talked to Fastspring and they told me that I should get a refund, and then buy it again. Can you arrange the refund for me?
Many thanks,
Jan
Hello,
Getting a refund and repurchasing is also fine. We can see that you have a Rank Math PRO and Content AI Starter subscription. Please let us know if you’re canceling and repurchasing both subscriptions or just one of them.
Thank you for your patience and cooperation. Looking forward to hearing back from you.
Yes, I want to cancel both – I havent used any credits.
The problem is, that the invoices provided have the wrong VAT, so I need to rebuy them both.
Thanks!
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Then you purchase the PRO subscription again from here: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
