Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please share any affected page URLs with us so that we can check this further for you?
Looking forward to helping you.
Thank you.
Hello,
The words appearing under your images are the image caption. In order to remove them, please head over to your WordPress Dashboard > Rank Math > General Settings > Images and from there, disable the Add missing image caption option.
However, it looks like you’re currently using the Rank Math PRO plugin on your website, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your patience.
You can upload the screenshot using this tool and add the generated link in the sensitive data section.
Looking forward to helping you.
Hello,
Please use this tool https://imgur.com/upload to share the screenshot with us. Upload the screenshot to Imgur and share the generated link in the Sensitive data section.
We are looking forward to hearing back from you.
Thanks.
Here is the link to my receipt: [MOVED TO SENSITIVE DATA SECTION]
Hello,
We are able to confirm your PRO account. Thank you so much for sharing the receipt.
Back to the issue, can you please confirm if disabling the Caption option in our Image SEO setting helped resolve your issue?
We checked the affected page and we don’t see any image captions anymore.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
