Hello,
Thanks for contacting us. We are assuming you mean that when you insert your focus keywords, the settings are not saving.
There are a few possible reasons why you can’t save your SEO Title on your site. Here are some steps you can take to fix this issue:
- Make sure that you have the latest version of Rank Math installed on your site. You can check this by going to WordPress Dashboard > Rank Math > Status & Tools > Version Control. If there is an update available, you will see a notification and a button to update the plugin
- Check if there are any plugin conflicts that might be interfering with Rank Math. You can do this by following our plugin conflict tutorial. If you find any conflicting plugins, let us know.
- Check if there are any JavaScript errors that might be preventing Rank Math from saving the SEO Title. You can do this by using the Chrome Developer Tools or any other browser’s developer tools. You can follow our guide on how to check JavaScript errors. If you find any errors, you can share them with us using this tool
- Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files:
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead
If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.
Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/
We hope these steps help you solve the problem. If you still can’t save your SEO Title on your site, please let us know. We’re always happy to help.
Thank you for choosing Rank Math.
I trust this message finds you well. I have diligently explored the steps and suggestions you provided in response to the issue I have been facing. Regrettably, the problem persists, and one of the points you raised regarding a JavaScript error appears to be at the core of the matter.
Upon conducting an inspection of the site’s dashboard, I uncovered an error that reads as follows:
“/wp-json/rankmath/v1/dashboardWidget:1
Failed to load resource: the server responded with a status of 404 ()”
This error is evidently associated with the RankMath dashboard widget, and there is reason to believe that it may be a significant contributing factor to my inability to save focus keywords effectively within Rank Math. I have undertaken comprehensive diagnostic tests and can affirm with confidence that there are no conflicts between RankMath and any other plugins or themes.
The implications of this issue are detrimental to the overall performance of my website, and I am earnestly seeking a resolution at your earliest convenience.
Looking forward to your response
Hello,
To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Thank you for your response to my ticket. I have read your instructions and decided to give login details Via ” Temporary login without password “. I installed this plugin which require email and username detail. In order to set up a temporary login, It is requested to give the following details:
**User Email**: [Insert User Email]
**User Name**: [First and Last Name]
With this information, I will be able to create a temporary user role on my site. If you need further information, I am here to provide the support you need promptly and efficiently. Please feel free to share any additional information related to this.
looking forward to your response on this.
Best regards,
Hello,
You can use s******@r*********** email address and put any First & Lastname.
Once done, please add the login details in the sensitive data section of this ticket.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve checked your website but were unable to go through all the troubleshooting processes due to the limited access to the account you’ve shared with us.
Please provide admin-level access so that we can check the issue further for you.
Meanwhile, you can try to follow this guideline to check if any of your plugins/theme is conflicting with Rank Math: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve checked your site and we can see Rank Math Rest Routes are getting a 404 error.
In this case, please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file and see if that works for you. You can get the file here: https://wordpress.org/support/article/htaccess/
You can follow this guide to edit the .htaccess file using Rank Math:
https://rankmath.com/kb/edit-htaccess/
Let us know how it goes. Looking forward to helping you.
Thank you.
Thank you so much for your help in resolving the issue with RankMath REST routes. I followed your instructions to replace my .htaccess file with the default WordPress .htaccess file, and the issue was immediately fixed.
I am very grateful for your prompt and helpful support. I appreciate your patience and expertise. Your services are highly recommended.
Hello,
We’re delighted to hear that this issue has been resolved. We appreciate your kind words and your support.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
