Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It appears that the URL of the image you shared is not working correctly, as it is returning a 404 error.
In this case, please try to share a valid image URL so that we can check the issue further for you. You can also use any image-sharing tool like https://imgur.com/upload to share the screenshot with us.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.