Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account?
To use Rank Math PRO, you need to first download the plugin from your Rank Math dashboard. If you do not see the PRO plugin in the download section, please log out, clear the browser cache and log back in.
You can then download the PRO plugin from your Rank Math account dashboard: https://rankmath.com/my-account/
After downloading the plugin, you need to install and activate it on your site. The PRO version is built on top of the free version to keep the plugins robust and lightweight. So you will need both of them to be installed and activated at the same time so the PRO version will work. We have a detailed guide on how to upgrade your account to PRO on your WordPress website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
After installing and activating Rank Math PRO, you need to reconnect your website to Rank Math. You can also follow this guideline to connect your Rank Math Account: https://rankmath.com/kb/rank-math-pro-license-key/
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for choosing Rank Math.
b****@b**************** is my other email
I honestly don’t know which email I used, I have a few–but the pro version is added to blaze a brilliant path website.
I could have used b*****@y********, b**********@g********, b****@b********************** or b****@b****************. It doesn’t show my email inside my pro account on my site that I can find.
Nevermind, I figured it out.
Hello,
Glad that everything has been sorted out.
This ticket will be closed now. However, please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
