Uploading Redirection FIle

#649180
Viewing 7 replies - 1 through 7 (of 7 total)
  • Reinelle

    1 year, 11 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Please note that you may need to export/download the .CSV file from the link you have shared before uploading.

    Also, you may need the id column in the file and leave the values empty if they don’t exist on your site yet.

    Here’s the modified file you can download and import directly to your site:
    https://we.tl/t-HDvf717d33

    Hope that helps.

    Thank you.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Hi there,

    Can I upload the file you shared?

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Hi again,

    I tried uploading the file but it’s still stuck at 1/200.
    We are using the free version by the way.

    Reinelle

    1 year, 11 months ago

    Hello,

    Thank you for your patience.

    Please try this modified CSV instead as it is already working on our end: https://we.tl/t-FpShmHQroC

    If the issue still persists, please check if your website’s cron jobs are working properly on your site.

    You can follow this guide for that: https://rankmath.com/kb/analytics-issues/#num-1-3-check-cron-issues

    Let us know how this goes.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Hi there,

    I tried uploading the file you sent, it’s taking too long to upload.
    Indicates: Items processed: 0/206

    Is this normal?

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Hi again,

    I uploaded the file that you provided, but we are still having the same issues.

    Waited for a couple of hours, but it still hasn’t been successfully uploaded.

    Please advise.
    Thanks!

    Miguel

    1 year, 11 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Uploading Redirection FIle’ is closed to new replies.