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I just purchased content ai and can not find complete instructions on how to access or connect with my existing website. All of your instructions lead me to a page or pop up that asks me to purchase content ai. How do I tell it that I have already purchased content ai?
My email address is l******@y********
My website URL is livenavarre.org
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Hello,
Thank you for contacting Rank Math support and we apologize for any trouble you are having with Content AI. We are here to help you resolve it as soon as possible.
From our end, we can see that the Content AI Starter Plan is already active on your account. But to make sure that Content AI work properly, please follow these steps:
- Update your Rank Math plugin to the latest version. You can find the changelog here.
- Clear the transients in your database. You can do this by going to Rank Math > Status & Tools > Database Tools > Remove transients.
- Disconnect and reconnect your Rank Math account. You can do this by going to Rank Math > Dashboard > Help and clicking on Disconnect Account.
- After disconnecting your account, click on Connect Now to reconnect it. Make sure you select the correct account and click on OK, Activate Now.
- Refresh your credits for Content AI. You can do this by going to Rank Math > General Settings > Content AI and clicking on the refresh credits icon at the bottom of the page. Here is a screenshot for your reference:
Please try these steps and let us know if they solve your issue. If not, please let us know and we’ll be happy to investigate it further.
Thank you for choosing Rank Math. Have a great day!
The ticket ‘New purchase not connecting with my site.’ is closed to new replies.