Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Could you please share the coordinates so we can test them as well?
Meanwhile, ensure that you’re using the latest version of Rank Math plugins on your site: https://rankmath.com/changelog/
Also, please follow this guide to get the correct coordinates:
https://support.google.com/maps/answer/18539?co=GENIE.Platform%3DDesktop&hl=en
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your patience.
We’ve tried adding the coordinates you have shared, and it is saving fine on our test install. Please refer to the screenshot in the sensitive data section as well.
Could you please share if you’re using that format too? Also, share the result you are getting upon saving that field.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
