Hi there,
Thank you for reaching out and we apologize for any trouble you’re facing.
To help you out, we need you to send us a copy of your receipt from FastSpring.com. You can search your inbox for an email from them – please forward that email to us so we can verify your purchase and update your account. You can share images with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here.
We appreciate your cooperation and we hope to hear from you soon.
Thanks for getting back to me.
I’ve uploaded the invoice to my Google Drive.
Here’s the link to access it
https://drive.google.com/file/d/1r4Zq9DCzj3Ud9seu3BlELVkPj-4lkUoC/view?usp=drive_link
Hello,
We have checked your account and we can see that both of your account does have a Content AI plan. [Please see sensitive data section]
Since your in the highest tier, your credits will renew on a monthly basis and we will have to cancel and issue a refund on your Starter plan
If you ran out of credits on a given month, you can upgrade your plan to the highest tier or wait for the credit to refresh again.
Also, to avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Okay, thanks.
I’ll wait for the refund.
Sure, please merge both accounts.
Use my a***********@g******** email address.
Thanks
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
We have merged your accounts with the main email address: a***********@g********
Auto-login link: https://rankmath.com/my-account/?uid=108089&altoken=02e61c6c5aeb908d1c8ac04e19c7265f
Please check on your end if everything is working as expected.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
