Fatal error: Uncaught TypeError

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We’ve checked the error log and it looks like the error is coming from the theme you’re currently using on your website. In this case, can you please try to switch the theme to the default one like Twenty Twenty-One or Twenty Twenty-Two, and see if that resolves the issue?

If switching the theme allows you to save the changes in Rank Math then we can confirm the issue is occurring because of the theme you’re using and in such a case, we’ll suggest you to get in touch with your theme support and inform them about the issue.

However, if the issue persists after switching the theme then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Hello,

We apologize for the unexpected delays.

We tried logging in to your website but it seems that the username you have provided is currently not registered on your website. Can you please verify so we can check the issue closely?

Looking forward to helping you.

Hello,

We can confirm that the issue is coming from your them. When we try to switch to a default theme (example: Twenty Twenty-Three), the issue goes away.

The error also indicates that the theme is no longer using updated code, hence, it conflicts with our plugin.

We would suggest contacting your theme author with this to address the issue further.

Looking forward to helping you.

Hello again,

We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

We appreciate your patience and cooperation throughout this process.

Thank you for choosing Rank Math.