Hello,
Thank you for contacting the support.
We’re sorry to see you go, but if you wish to cancel your subscription, you can follow the steps illustrated in this tutorial:
https://rankmath.com/kb/cancel-subscription/
If you face any issues while canceling, please do reply, and we will forward your cancellation request to the concerned team.
Hope this helps. Don’t hesitate to get in touch if you require any further assistance.
Good afternoon,
It took me a few days to carry out the action that Miguel recommended but the charge has already been loaded. Is there a way to return it?
Thanks in advance
Rebeca
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Very kind for the help.
The truth is that I think they have a very good product and the time I used it I really liked it. Currently I have focused on other activities and I don’t have time for SEO. If in the future I need your product again I will surely contact you.
Thanks
Rebeca
Hello,
That is fine. But if you need help with anything at all, we are here to help you with anything related to Rank Math.
Thank you for choosing Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
