Analytics Overview

Hello,

Thank you for contacting us, and sorry for any inconvenience that might have been caused due to that.

It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.

Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?

Back to the issue, there could be instances where one or more of the Analytics metrics drop to zero. The steps outlined in the following guide will help you to debug the issue: https://rankmath.com/kb/delete-old-analytics-data/

Let us know how that goes.

Thank you.

Hello,

Thank you so much for sharing your PRO account details.

Can you please confirm if you have followed the steps from the guide my colleague shared?

If you have done that already and the issue persists, please add the following filter to your website:

add_filter( 'rank_math/analytics/log_response', '__return_true' );

Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:

When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.

Looking forward to helping you.

Hello again,

We are glad to know that this issue has been resolved. Thank you for letting us know.

This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

We appreciate your patience and cooperation throughout this process.