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What do I do?
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Hello,
Thank you so much for getting in touch.
We can merge the accounts under a single email address to make it easier for you.
Please share the email address you used to purchase the PRO plugin and the preferred email address to keep using so we can do the needful.
Looking forward to helping you.
Purchased free version under makingmummy m****@g********
Paid through PayPal under m*********@h**********
Hello,
You purchased the Content AI Starter Plan, not the PRO plugin subscription.
Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward:
https://rankmath.com/kb/content-ai-plans-and-credits/You can also read Content AI FAQ’s from here: https://rankmath.com/content-ai/
Please note that Content AI plans differ from our Rank Math PRO subscription.
https://rankmath.com/pricing/To refresh your Content AI credits, please update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/
You can disconnect your account by navigating to
WordPress Dashboard > Rank Math > Dashboard > Help
and then simply disconnect the account by clicking on Disconnect Account.Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.
Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI and it should work without any issues.
Please note that Content AI plans differ from our Rank Math PRO subscription.
https://rankmath.com/pricing/Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
The ticket ‘Paid with different account to free version. How do I install the bought version’ is closed to new replies.