Paid with different account to free version. How do I install the bought version

#640178
  • Resolved Anonymous
    Rank Math free

    What do I do?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Anonymous
    Rank Math free
    
    ### rank-math ###
    
    version: 1.0.202
    database_version: 1
    plugin_plan: Free
    0: undefined
    1: undefined
    2: undefined
    active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, content-ai, instant-indexing, role-manager
    refresh_token: Token exists
    permissions: 
    	Search Console: Given
    rank_math_404_logs: Not found
    rank_math_redirections: Not found
    rank_math_redirections_cache: Not found
    rank_math_internal_links: 32 KB
    rank_math_internal_meta: 16 KB
    rank_math_analytics_gsc: Not found
    rank_math_analytics_objects: 32 KB
    rank_math_analytics_inspections: Not found
    
    ### wp-core ###
    
    version: 6.3.1
    site_language: en_GB
    user_language: en_GB
    timezone: Australia/Sydney
    permalink: /%postname%
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: undefined
    environment_type: production
    user_count: 1
    dotorg_communication: true
    
    ### wp-active-theme ###
    
    name: OceanWP (oceanwp)
    version: 3.5.0
    author: OceanWP
    author_website: https://oceanwp.org/about-oceanwp/
    parent_theme: none
    theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
    theme_path: /home/u675737238/domains/themedialandscape.com/public_html/wp-content/themes/oceanwp
    auto_update: Disabled
    
    ### wp-plugins-active (11) ###
    
    Elementor: version: 3.16.4, author: Elementor.com, Auto-updates disabled
    LiteSpeed Cache: version: 5.6, author: LiteSpeed Technologies, Auto-updates disabled
    Ocean Extra: version: 2.2.0, author: OceanWP, Auto-updates disabled
    Qi Addons For Elementor: version: 1.6.3, author: Qode Interactive, Auto-updates enabled
    Rank Math SEO: version: 1.0.202, author: Rank Math, Auto-updates disabled
    The Post Grid: version: 7.2.10, author: RadiusTheme, Auto-updates disabled
    ThirstyAffiliates: version: 3.10.20, author: Caseproof, Auto-updates disabled
    Wordfence Security: version: 7.10.3, author: Wordfence, Auto-updates enabled
    WordPress Importer: version: 0.8.1, author: wordpressdotorg, Auto-updates disabled
    WPForms Lite: version: 1.8.3.1, author: WPForms, Auto-updates enabled
    WP Headers And Footers: version: 2.0.2, author: WPBrigade, Auto-updates enabled
    
    ### wp-server ###
    
    server_architecture: Linux 4.18.0-305.17.1.lve.el7h.x86_64 x86_64
    httpd_software: LiteSpeed
    php_version: 8.1.18 64bit
    php_sapi: litespeed
    max_input_variables: 5000
    time_limit: 360
    memory_limit: 1536M
    max_input_time: 360
    upload_max_filesize: 1536M
    php_post_max_size: 1536M
    curl_version: 7.84.0 OpenSSL/1.1.1p
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    current: 2023-09-24T14:27:57+00:00
    utc-time: Sunday, 24-Sep-23 14:27:57 UTC
    server-time: 2023-09-25T00:27:55+10:00
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 10.5.19-MariaDB-cll-lve
    client_version: mysqlnd 8.1.18
    max_allowed_packet: 1073741824
    max_connections: 2000
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/u675737238/domains/themedialandscape.com/public_html/wp-content
    WP_PLUGIN_DIR: /home/u675737238/domains/themedialandscape.com/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 1536M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    

    Hello,

    Thank you so much for getting in touch.

    We can merge the accounts under a single email address to make it easier for you.

    Please share the email address you used to purchase the PRO plugin and the preferred email address to keep using so we can do the needful.

    Looking forward to helping you.

    Anonymous
    Rank Math free

    Purchased free version under makingmummy m****@g********

    Paid through PayPal under m*********@h**********

    Hello,

    You purchased the Content AI Starter Plan, not the PRO plugin subscription.

    Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward:
    https://rankmath.com/kb/content-ai-plans-and-credits/

    You can also read Content AI FAQ’s from here: https://rankmath.com/content-ai/

    Please note that Content AI plans differ from our Rank Math PRO subscription.
    https://rankmath.com/pricing/

    To refresh your Content AI credits, please update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    Please note that Content AI plans differ from our Rank Math PRO subscription.
    https://rankmath.com/pricing/

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Paid with different account to free version. How do I install the bought version’ is closed to new replies.