Hello,
Thank you for contacting Rank Math. We are very sorry for any inconvenience that might have been caused due to this issue.
Please make sure you have installed the PRO plugin on your site. You can download it from your Rank Math account: https://rankmath.com/my-account/
Once done, please navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and disconnect & reconnect your Rank Math account to activate PRO features on your site.
Here is a guide that can help: https://rankmath.com/kb/rank-math-pro-license-key/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
It doesn’t work the file doesn’t download properly I need someone from support to reach out to me asap! The files are not a zip as shown in your tutorial through YouTube
Hello,
Can you please confirm if you are using Safari to download the plugin files? If yes, then please follow this guide: https://rankmath.com/kb/download-zip-file-using-safari/
Let us know how that goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
