Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
If you just subscribed to PRO now it can be a system reconciliation issue that should resolve itself in a moment. We can also see that your account is not upgraded yet, Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Let us know how this goes. Please let us know if you have further questions or concerns.
Thank you.
Hello,
We wanted to add that you have bought Content AI subscription but you are using the free version of Rank Math plugin.
You can start using Content AI even on Rank Math free version:
https://rankmath.com/kb/how-to-use-content-ai/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
I bought the wrong product. I bought the Content AI product instead of the Rankmath SEO product. I want this transaction to be canceled
I want to buy rankmath seo product
Hello,
If you wish to proceed with switching plans, please purchase the PRO plan from this page: https://rankmath.com/pricing/, and then after that, revert back to us here and we will refund the Content AI plan you previously purchased.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
